Frequently Asked Questions

Orders typically ship within 1 business day. You’ll receive a shipping confirmation email with tracking once your order is dispatched.

Yes! Tracking details are included in your shipping confirmation email. You can also sign in and go to My Account > Orders on our website to view your tracking information and order history.

We offer Ground Shipping, Expedited Shipping, and Freight Truck delivery for qualifying items. Shipping options and rates will appear at checkout.

Yes, we offer free standard shipping on orders over $150 to the contiguous United States (excludes DOT restricted items).

If your order hasn’t shipped yet, contact us immediately at support@meguiarsdirect.com. Please note that we cannot guarantee cancellation of your order due to the highly automated nature of our system. Once shipped, we are unable to make changes or cancellations.

We do not ship to international addresses, APO, FPO, or territories.

Yes, we can ship to PO Boxes. However, shipping to a PO Box is excluded from our free shipping offer, may incur higher shipping costs, and some items (such as aerosols or oversized products) may be restricted due to carrier limitations.

Some products cannot be shipped by air or to certain states due to regulations. This will be noted on the product page and in your Shopping Cart before checkout. If shipping options are not available at checkout, please review the items in your cart for any items which may be restricted from shipping to your delivery address.

You can find full details on our return process, eligibility, and timeframes by visiting our Return Policy page.

To begin a return, please refer to our Return Policy page for full instructions and eligibility details.

We don’t offer direct exchanges. Instead, you can return the item for a refund and place a new order for the correct product. Visit our Returns Page or contact us at support@meguiarsdirect.com to get started.

We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay and Venmo.

Yes, all transactions are encrypted and securely processed through Shopify's PCI-compliant checkout system.

Common reasons include incorrect billing info or insufficient funds. Please double-check and try again, or contact your bank for more details.

In an effort to create a secure shopping environment for our customers, all orders go through a credit card authorization and verification process using Shopify's PCI-compliant checkout system.

Occasionally, orders are placed on hold pending payment verification due to factors such as:

• A billing address that doesn’t match the payment method
• An invalid or incomplete shipping address
• Unusual purchase activity

If your order has been placed on hold for payment review, please contact our customer service team at 1-888-740-1980 at your earliest convenience to verify your purchase.

No account is needed, but creating one lets you track orders, view history, and save your info for faster checkout.

Creating an account allows you to:

• Track orders and view your order history
• Manage your shipping and billing information
• Access faster checkout
• Save your favorite products for easy reordering

Click the Account icon at the top of the page or visit My Account. Enter your email address, and we'll send you a secure 6-digit login code—no password required.
If you don’t see the email within a few minutes, check your spam or junk folder.

Yes! We proudly offer a discount through GovX ID verification. Eligible groups include:

• Current & former U.S. military
• Military spouses & dependents
• First responders (law enforcement, fire, EMS)
• Federal, state, and local government employees

To redeem, visit our GovX discount page.

For Order Related Questions & Support:

Tel: 1-888-740-1980
Email: support@meguiarsdirect.com
Hours: M-F 8am - 4pm (Pacific)

For Free, Expert Car Care Advice:

Tel: 1-800-347-5700
Email: customercare@meguiars.com
Hours: M-F 7am - 4pm (Pacific)
Saturday 7am - 3pm (Pacific)